Employer Industry: Technology and Defense Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Remote work position offering flexibility
- Supportive and collaborative work environment
- Emphasis on professionalism, integrity, and respect
- Commitment to diversity and inclusion in the workplace

What to Expect (Job Responsibilities):
- Receive, analyze, and resolve trouble tickets via telephone or email
- Provide first-level helpdesk support for issues related to desktop software, hardware, and peripherals
- Maintain detailed work logs and provide technical documentation within the ticketing system
- Monitor and manage assigned work queues effectively to meet SLAs and KPIs
- Conduct timely follow-ups and ensure customer satisfaction through effective communication

What is Required (Qualifications):
- Must possess excellent customer service skills
- Minimum educational requirement: High school diploma or equivalent
- At least 2 years of Contact Center/Help Desk or customer service experience
- Strong knowledge of Microsoft Office (Excel, Word, and PowerPoint)
- Ability to work a flexible, rotating schedule to support 24/7 operations

How to Stand Out (Preferred Qualifications):
- Previous experience in a technical support role
- Strong problem-solving skills and ability to work with minimal supervision
- Excellent organizational skills and attention to detail

#Technology #HelpDesk #RemoteWork #CustomerService #DiversityAndInclusion

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