Employer Industry: Information Technology Services

Why consider this job opportunity:
- Competitive salary with comprehensive health care benefits (medical, dental, and vision)
- Paid time off and public holidays
- 401(k) retirement plan for future financial security
- Hybrid or remote work environment for flexibility
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work culture focused on positive business results

What to Expect (Job Responsibilities):
- Provide IT support services to end-users, ensuring effective troubleshooting of Windows and Office applications
- Set up printers and configure end-user laptops and desktops while administering phone systems
- Monitor and maintain the helpdesk system, logging all tickets in the CRM tool
- Train users on IT policies, procedures, and software applications
- Administer Active Directory, manage user IDs, and maintain file permissions

What is Required (Qualifications):
- Minimum of 2 years of experience in Active Directory management and Office 365 administration
- Proven experience in VPN troubleshooting and desktop troubleshooting (2+ years)
- A+ Certification is required
- Strong verbal and written communication skills, with the ability to engage effectively with diverse user groups
- Ability to manage time effectively and prioritize customer incidents for timely resolution

How to Stand Out (Preferred Qualifications):
- 1-3 years of experience in a Managed Service Provider (MSP) environment
- Experience supporting Lenovo and Dell hardware
- Familiarity with replacing or upgrading end-user systems
- Background in dental environments is highly desired
- Associate or Bachelor's degree and/or related certification preferred

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