Remote Jobs
Help Desk Specialist
PayCompetitive
LocationWest Chester/Pennsylvania
Employment typeFull-Time
This job is now closed
Job Description
- Req#: BEA62BCFA7
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Health care plan (Medical, Dental, and Vision)
- Paid Time Off (and public holidays)
- 401(k) retirement plan
- Life insurance
- Hybrid or remote work environment
- Opportunity for career growth and professional development
What to Expect (Job Responsibilities):
- Provide IT support services to end-users, ensuring positive business results
- Troubleshoot Windows and Office applications along with basic end-user networking issues
- Set up printers and configure end-user laptops and desktops
- Monitor and maintain the help desk system, logging all tickets in the CRM tool
- Train users on network, email, telephones, and software usage, as well as IT policies and procedures
What is Required (Qualifications):
- 2+ years of Active Directory management experience
- 2+ years of Office 365 administration experience
- 2+ years of VPN troubleshooting experience (Cisco, NetXtender, Global VPN Client)
- 2+ years of desktop troubleshooting experience
- A+ Certification required
How to Stand Out (Preferred Qualifications):
- Associate Degree/Bachelor's Degree and/or related certification preferred
- 1-3 years' experience in a Managed Service Provider (MSP) environment preferred
- Experience supporting Lenovo and Dell hardware
- Proven track record in a high-volume support desk with first call resolution
- Experience in dental environments highly desired
#InformationTechnology #HelpDeskSupport #RemoteWork #CareerGrowth #CustomerService
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