Remote Jobs

Help Desk Specialist


PayCompetitive
LocationWest Chester/Pennsylvania
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: BEA62BCFA7
      Employer Industry: Information Technology Services

      Why consider this job opportunity:
      - Health care plan (Medical, Dental, and Vision)
      - Paid Time Off (and public holidays)
      - 401(k) retirement plan
      - Life insurance
      - Hybrid or remote work environment
      - Opportunity for career growth and professional development

      What to Expect (Job Responsibilities):
      - Provide IT support services to end-users, ensuring positive business results
      - Troubleshoot Windows and Office applications along with basic end-user networking issues
      - Set up printers and configure end-user laptops and desktops
      - Monitor and maintain the help desk system, logging all tickets in the CRM tool
      - Train users on network, email, telephones, and software usage, as well as IT policies and procedures

      What is Required (Qualifications):
      - 2+ years of Active Directory management experience
      - 2+ years of Office 365 administration experience
      - 2+ years of VPN troubleshooting experience (Cisco, NetXtender, Global VPN Client)
      - 2+ years of desktop troubleshooting experience
      - A+ Certification required

      How to Stand Out (Preferred Qualifications):
      - Associate Degree/Bachelor's Degree and/or related certification preferred
      - 1-3 years' experience in a Managed Service Provider (MSP) environment preferred
      - Experience supporting Lenovo and Dell hardware
      - Proven track record in a high-volume support desk with first call resolution
      - Experience in dental environments highly desired

      #InformationTechnology #HelpDeskSupport #RemoteWork #CareerGrowth #CustomerService

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      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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