Employer Industry: Federal Contracting

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Competitive salary and benefits package
- Chance to make a positive impact on customer satisfaction and team performance
- Work with a dedicated team focused on innovative solutions in the Federal sector

What to Expect (Job Responsibilities):
- Hire, train, and prepare contact center representatives to address customer inquiries and troubleshoot issues
- Ensure representatives comply with contact center objectives, performance standards, and policies
- Provide ongoing support by answering representatives' questions and offering coaching
- Monitor and evaluate representative performance, implementing corrective actions when necessary
- Prepare reports and analyze data to assist management in setting contact center goals

What is Required (Qualifications):
- Bachelor's Degree
- Six (6) years of experience in a relevant environment
- Minimum of two (2) years of supervisory experience and two (2) years as a customer support services operator/analyst
- Strong oral and written communication skills
- Current DEA clearance and experience with DEA regulations

How to Stand Out (Preferred Qualifications):
- Multilingual abilities are a plus

#FederalContracting #HelpDeskSupervisor #CustomerSupport #CareerGrowth #TeamLeadership

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