This job is now closed
Job Description
- Req#: 5989
Employer Industry: Federal Contracting
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Competitive salary and benefits package
- Chance to make a positive impact on customer satisfaction and team performance
- Work with a dedicated team focused on innovative solutions in the Federal sector
What to Expect (Job Responsibilities):
- Hire, train, and prepare contact center representatives to address customer inquiries and troubleshoot issues
- Ensure representatives comply with contact center objectives, performance standards, and policies
- Provide ongoing support by answering representatives' questions and offering coaching
- Monitor and evaluate representative performance, implementing corrective actions when necessary
- Prepare reports and analyze data to assist management in setting contact center goals
What is Required (Qualifications):
- Bachelor's Degree
- Six (6) years of experience in a relevant environment
- Minimum of two (2) years of supervisory experience and two (2) years as a customer support services operator/analyst
- Strong oral and written communication skills
- Current DEA clearance and experience with DEA regulations
How to Stand Out (Preferred Qualifications):
- Multilingual abilities are a plus
#FederalContracting #HelpDeskSupervisor #CustomerSupport #CareerGrowth #TeamLeadership
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.