**Employer Industry: IT Services and Support**

Why consider this job opportunity:
- Estimated starting salary negotiable, commensurate with experience
- Full-time benefits include Medical, Dental, Vision, and 401K
- Opportunity for career advancement within a supportive and personalized work environment
- Engage with a diverse range of technology and IT solutions
- Chance to work in a collaborative atmosphere focused on solving challenges for federal and commercial clients

What to Expect (Job Responsibilities):
- Receive and log customer assistance requests, planning and scheduling tasks accordingly
- Maintain and integrate project-specific hardware and software in a multi-platform LAN or WAN environment
- Provide local and remote technical assistance for new and existing software and hardware
- Install and configure Windows, Mac, and Unix-based systems and software
- Serve as a liaison between IT service desks and customers, ensuring effective communication and support

What is Required (Qualifications):
- At least four years of experience in microcomputer maintenance and operation, with two years in a networked environment
- Some college-level education preferred
- Ability to perform basic system administration of microcomputer operating systems (Windows, Linux, OS X)
- Good working knowledge of network protocols and the OSI model for diagnostics
- Must pass pre-employment qualifications of the employer

How to Stand Out (Preferred Qualifications):
- A+ certification or similar credentials are helpful but not required
- Experience with various resource tracking software (print monitors, disk management, etc.)
- Strong ability to diagnose computer and peripheral hardware/software issues

#ITSupport #HelpDesk #TechnicalAssistance #CareerOpportunity #FederalContracting

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