Employer Industry: Digital Commerce Solutions for Retail, Restaurant, and Banking Industries

Why consider this job opportunity:
- Salary up to $105,600.00
- Comprehensive benefits package, including medical, dental, life, and vision insurance
- Paid vacation and 401k plan
- Opportunity for career advancement and growth within the organization
- Dynamic work environment with a focus on innovative technology solutions
- Chance to work with a diverse and inclusive team committed to exceptional customer experiences

What to Expect (Job Responsibilities):
- Plan, install, configure, and maintain all applications and hardware
- Troubleshoot hardware and software issues promptly to meet contractual SLAs at the L3 Service Level
- Monitor and analyze Helpdesk entries to ensure client needs are met
- Provide ongoing education and training to users
- Investigate customer relationship problems and propose business solutions

What is Required (Qualifications):
- Bachelor of Science degree in Information Technology or 8+ years of IT Hardware/Software Application Support
- CompTIA Security+ Certification
- Active DOD Security Clearance at the Secret Level or higher
- Strong technical ability and excellent written and oral communication skills
- Ability to work independently and flexible hours

How to Stand Out (Preferred Qualifications):
- Previous experience working on an IT Service Desk supporting 500+ customers
- 8+ years of IT Experience working with the United States Government
- Experience with software deployment and application support
- Excellent technical troubleshooting skills

#DigitalCommerce #ITSupport #CareerOpportunity #CompetitivePay #DiversityAndInclusion

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