Employer Industry: Digital Commerce Solutions

Why consider this job opportunity:
- Salary range from $70,400.00 to $105,600.00
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Opportunities for career advancement within a globally recognized company
- Commitment to diversity and equal employment opportunities
- Chance to work on innovative technology solutions in a collaborative environment
- Work with a diverse range of clients, from local businesses to global brands

What to Expect (Job Responsibilities):
- Plan, install, configure, maintain, and support applications and hardware
- Troubleshoot hardware and software issues to meet contractual SLAs at the L3 Service Level
- Monitor and analyze Helpdesk entries to ensure client needs are met
- Provide ongoing education and training to users and propose solutions for optimal results
- Investigate customer relationship problems and propose necessary business solutions

What is Required (Qualifications):
- Bachelor of Science degree in Information Technology or 8+ years of IT Hardware/Software Application Support
- CompTIA Security+ Certification
- Active DOD Security Clearance at the Secret Level or higher
- Strong technical ability and knowledge of IT operations in a government environment
- Excellent written, oral communication, leadership, and reporting skills

How to Stand Out (Preferred Qualifications):
- Previous experience working on an IT Service Desk supporting 500+ customers
- 8+ years of IT experience working with the United States Government
- Experience with software deployment and application support
- Excellent technical troubleshooting skills

#DigitalCommerce #InformationTechnology #CareerOpportunity #DiversityAndInclusion #GovernmentITSupport

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