Employer Industry: State Health Services

Why consider this job opportunity:
- Starting salary up to $33.50 per hour
- Access to a comprehensive benefits package including health plans starting at $42/month for individuals
- Generous vacation policy with 3.5 weeks of vacation and 9 paid holidays
- Retirement benefits with a premium pension plan and employer match
- Opportunities for professional development and training in IT support
- Supportive work environment focused on diversity and inclusion

What to Expect (Job Responsibilities):
- Provide application support services and technical assistance for the SWC computer system
- Collaborate with senior IT staff to learn skills and techniques for supporting software and hardware
- Troubleshoot and resolve issues related to desktop PCs, laptops, and operating systems
- Participate in various IT projects to enhance system functionality and user experience
- Document issues and services provided using ticketing software

What is Required (Qualifications):
- Training or experience imaging and troubleshooting desktop PCs and laptops
- Experience installing or supporting MS Windows 10 and Office 365
- Education or experience providing IT customer support via phone or deskside
- Ability to communicate effectively and resolve customer complaints
- Must be able to pass a background check and receive a TB test prior to employment

How to Stand Out (Preferred Qualifications):
- Experience providing IT support in a large campus environment with over 200 users
- Familiarity with managing and configuring Apple iOS devices
- Experience installing HP Laser printers
- Background in a healthcare environment such as a hospital or residential facility

#StateHealthServices #ITSupport #TechnicalAssistance #CareerGrowth #DiversityAndInclusion

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