Employer Industry: Telecommunications

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary with potential for overtime
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and retention
- Flexible scheduling options including day and night shifts

What to Expect (Job Responsibilities):
- Meet or exceed productivity standards, including Average Handle Time (AHT) and one call resolution
- Diagnose billing or equipment issues effectively and efficiently during customer calls
- Provide accurate information regarding service and equipment issues while maintaining professionalism
- Develop constructive relationships with customers and resolve their issues independently
- Adhere to Contact Center policies and maintain an organized workspace

What is Required (Qualifications):
- High school diploma or recognized equivalent
- Minimum of three years of customer service or general business experience
- Previous experience with troubleshooting telecommunications services and equipment
- Basic understanding of TCP/IP and OSI model
- Strong communication, reading, spelling, and typing skills

How to Stand Out (Preferred Qualifications):
- Four-year college degree
- Relevant professional certifications (e.g., Windows, CompTIA, Cisco)
- Experience with basic networking and troubleshooting technologies

#Telecommunications #CustomerService #CareerOpportunity #CompetitivePay #TechnologySkills

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."