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Help Desk Technician (Remote First)


PayCompetitive
LocationPlano/Texas
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 1330
      Employer Industry: Retail Technology

      Why Consider this Job Opportunity:
      - Remote-First Workplace
      - Flexible Fridays
      - Diversity, Equity & Inclusion Council
      - Professional Development Stipend (up to $500 annually)
      - Health Benefits (Medical, Dental, Vision)
      - Employer-Paid Basic Life Insurance and AD&D

      What to Expect (Job Responsibilities):
      - Support and maintain the POS system, database, and configuration
      - Test and implement any new, in-center software/hardware
      - Support new retail openings, closures, ownership transfers, and retail remodels
      - Manage POS and Field Services vendors
      - Assistance with creating SOP for training purposes

      What is Required (Qualifications):
      - 1-2 years of retail/franchise industry experience preferred
      - 2-4 years of supporting/maintaining retail/POS systems and technology
      - Entry-level knowledge of troubleshooting techniques, familiar with system performance tools, hardware, network, and software technologies
      - Strong written and verbal communication skills
      - Must be process-driven, organized, and able to multi-task

      How to Stand Out (Preferred Qualifications):
      - Cloud-Based POS systems experience preferred (Zenoti or other Cloud-Based POS experience is a plus)
      - IT project management experience a plus
      - BS in Computer or IT Certification a plus

      #RetailTechnology #RemoteWork #ProfessionalDevelopment #HealthBenefits #RetailIndustry

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      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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