Employer Industry: Information Technology and Defense Support Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Travel required once per quarter for a four-day PI Planning event
- Work in a mission-critical environment supporting the U.S. Army
- Collaborative work with developers, system administrators, and cybersecurity teams
- Chance to develop instructional materials and conduct user training sessions

What to Expect (Job Responsibilities):
- Provide Tier 2 and Tier 3 technical support for RFMSS and ATMC users via phone, email, and ticketing systems
- Troubleshoot application, network, and system-related issues, escalating unresolved problems as necessary
- Assist users with login issues, password resets, and account management
- Document reported issues and resolutions in the ticketing system to support knowledge management
- Participate in system updates, testing, and implementation efforts to minimize service disruptions

What is Required (Qualifications):
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 1-3 years of experience in a help desk or technical support role, preferably in a Tier 2 or Tier 3 capacity
- Strong troubleshooting skills and ability to communicate technical concepts to non-technical users
- Familiarity with ITSM ticketing systems, remote troubleshooting tools, and enterprise support environments
- Ability to work independently, prioritize tasks, and manage multiple support requests efficiently

How to Stand Out (Preferred Qualifications):
- Experience supporting RFMSS, ATMC, or similar military training and range management systems
- Security+ or other relevant IT certifications
- Knowledge of Army training systems, DoD networks, and cybersecurity best practices

#InformationTechnology #DefenseSupport #TechnicalSupport #CareerOpportunity #MilitarySupport

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