Employer Industry: Information Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to enhance your technical skills and knowledge
- Work in a dynamic setting with diverse technologies
- Engage in meaningful disaster recovery and business continuity planning

What to Expect (Job Responsibilities):
- Serve as the primary contact for all desktop, technical, and application support end-user calls
- Provide entry-level support for user issues with software, hardware, peripherals, and mobile devices
- Track, monitor, and maintain adherence to IT service level standards for assigned service requests and tickets
- Recommend new products and solutions to enhance the existing IT environment
- Maintain critical IT procedures and documentation, ensuring compliance with regulations and bank policies

What is Required (Qualifications):
- 2-3 years of prior professional help desk support experience
- Practical and current working knowledge of operating systems and data processing concepts
- Strong problem-solving skills with a results-driven attitude
- Ability to communicate technical topics to non-technical individuals clearly and concisely
- Superior customer service skill set

How to Stand Out (Preferred Qualifications):
- Bachelor's degree in an IT-related field

#InformationTechnology #HelpDeskSupport #CustomerService #CareerGrowth #TechnicalSkills

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