Employer Industry: Information Technology and Historical Preservation

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Flexible part-time hours accommodating class schedules
- Opportunity to gain hands-on experience in IT support within a historical organization
- Partially remote work arrangement with both in-person and remote shifts
- Chance to enhance customer service and technical skills while assisting diverse users
- Engaging work environment with opportunities to support virtual events and meetings

What to Expect (Job Responsibilities):
- Provide first-level technical support for computer hardware and software issues
- Troubleshoot and resolve common technical problems related to operating systems and applications
- Manage and maintain web conference platforms, ensuring optimal performance
- Create and maintain knowledge base articles and documentation for user assistance
- Deliver excellent customer service by promptly resolving technical issues

What is Required (Qualifications):
- Currently enrolled as a student in a relevant field (e.g., Information Technology, Computer Science)
- Strong written and verbal communication skills
- Excellent customer service skills with the ability to explain technical topics to non-technical users
- Experience with web conference and online collaboration platforms (e.g., Teams, Zoom)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

How to Stand Out (Preferred Qualifications):
- Familiarity with basic IT concepts and practices
- Strong analytical skills for problem-solving technical issues
- Attention to detail and strong organizational skills
- Ability to work independently while also being a team player
- Experience providing remote IT support for various devices and software platforms

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