Employer Industry: Information Technology Services

Why consider this job opportunity:
- 100% remote work flexibility
- Opportunity for contract extension after 12 months
- Engage in developing business relationships and effective communication with users
- Work in a supportive environment focusing on user satisfaction
- Chance to enhance troubleshooting skills in a dynamic setting

What to Expect (Job Responsibilities):
- Diagnose and troubleshoot Level 1 problems with personal computer hardware, software, and peripherals
- Respond to help desk inquiries and assist users with computer system requests
- Acknowledge receipt of user requests and manage them within defined service levels
- Initiate service orders (tickets) for user requests while providing necessary assistance
- Maintain accurate user information and documentation throughout the support process

What is Required (Qualifications):
- Strong telephone etiquette skills
- Ability to develop business relationships and communicate effectively with the user community
- Basic troubleshooting skills
- Fundamental understanding of network, server, and desktop administration techniques
- Experience with installations and upgrades of relevant tools and equipment

How to Stand Out (Preferred Qualifications):
- Industry certifications such as CompTIA A+ and ITIL

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