Employer Industry: Information Technology Support

Why consider this job opportunity:
- Opportunity for long-term employment with an 18+ month contract
- Competitive salary based on experience
- Supportive work environment focused on user satisfaction
- Chance to develop skills in troubleshooting and IT support
- Engage with a diverse user community and build valuable business relationships
- Opportunity for career advancement within the IT field

What to Expect (Job Responsibilities):
- Diagnose and troubleshoot Level 1 issues with computer hardware, software, and peripherals
- Respond to user requests regarding computer systems via the help desk line
- Acknowledge and log all user requests within defined service levels
- Create and manage service orders (tickets) while assisting users in providing necessary details
- Maintain accurate user information and documentation

What is Required (Qualifications):
- Strong telephone etiquette skills for effective user communication
- Ability to build business relationships and engage with the user community
- Basic troubleshooting skills for resolving common IT issues
- Basic understanding of network, server, and desktop administration, including installations, upgrades, techniques, tools, and equipment
- 3 to 5 years of experience in a help desk or technical support role

How to Stand Out (Preferred Qualifications):
- Familiarity with IT service management (ITSM) tools and ticketing systems
- Basic knowledge of cybersecurity principles
- Experience with remote desktop support tools

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