Job Description

We are committed to work-life balance by promoting this remote telework option. These job requirements allow the employee to work their entire schedule somewhere other than a Lockheed Martin designated office or job site.

We are seeking a Helpdesk Operator who will serve as a member of the Integrated Support Center (ISC) Helpdesk Team.

Responsibilities/duties will include:

Some first level call resolution/support (password resets), as the initial point of contact, to internal and external computer users to troubleshoot hardware/ software PC problems.

Support personnel working on a variety of programs

Obtain and record sufficient information from callers to assist in the resolution of technical problems.

Work with members of the problem resolution team (Technicians / Engineers) with closing call center tickets and placing orders.

Attend meetings with members of the support staff, identify process improvements, provide insight/ recommendations to customer service enhancements and perform other related help desk tasks identified and assigned by management.

Basic Qualifications

- At least 2 or more years of Customer Service/Helpdesk experience
- Experience with Service Central/Remedy Action Request System (ARS)
- Demonstrated Computer Systems/Technical skills
- Experience and knowledge required to provide first level call resolution on multiple computer platforms (Microsoft Windows and/or UNIX applications)
- Must be knowledgeable of and possess demonstrated experience with standard PC office applications (Microsoft Office Products - Word and Excel) and database operations
- Well-developed/proficient ability to receive incoming calls and translate issues (via typing in real-time) onto the electronic help desk ticket screen.
- Shift work (ability to work all shifts within the 6:30 am - 6:00 pm timeframe)
- Must be able to obtain and maintain a security clearance at the SECRET level

Desired skills

- Technical school or Bachelor's degree preferred
- Quick learner capable of following technical direction and in implementing processes and procedures
- Excellent customer service skills
- Attention to detail and accuracy with speed is required
- Well-developed/proficient written and verbal communications skills with the ability to work in and with a diverse group of people to include technical and non-technical customers, members of the engineering/management staff as well as personnel assigned to related work centers

EEO

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.

With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.

If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.

Other Important Information

By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.

Ability to work remotely

Full-time Remote Telework: The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated office/job site. Employees may travel to a Lockheed Martin office for periodic meetings.

Work Schedule Information

Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.

Colorado Pay Statement

Pay Rate:
The annual base salary range for this position in Colorado or Washington is $35,900 - $68,900. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full time employees: accrue 10 hours per month of Paid Time Off (PTO); receive 40 hours of Granted PTO annually for incidental absences; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of PTO per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO is prorated based on hours worked and start date during the calendar year.

Premium Pay Statement

Pay Rate:
The annual base salary range for this position in California or New York City is $41,300 - $74,900. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.