Employer Industry: Information Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Involvement in various desktop-related projects and user testing
- Chance to work with a diverse range of technologies and systems
- Commitment to a creative and inclusive workplace culture

What to Expect (Job Responsibilities):
- Assist desktop staff with daily end-user support, including the replacement and imaging of computers, laptops, thin clients, and tablets
- Collaborate in user testing for desktop-related projects and document results and recommendations
- Installation and troubleshooting of printers, plotters, and copiers
- Review existing procedures to develop new IT solutions to improve productivity and workflow
- Attend desktop support staff meetings and represent the desktop team

What is Required (Qualifications):
- Prior experience with Office 365, Microsoft Outlook, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software, and imaging software
- Experience using service desk software for handling service calls
- Proven experience in troubleshooting, repairing, installing, upgrading, and reconfiguring PCs, laptops, printers, scanners, and copiers
- Familiarity with Microsoft Active Directory and troubleshooting PC and Microsoft hardware/software
- Experience installing and configuring desktop operating systems (Windows 7, Windows 10, Office 365) and server operating systems (Windows 2012)

How to Stand Out (Preferred Qualifications):
- Advanced knowledge of Active Directory services
- Experience with email scheduling in Microsoft Outlook (2013, 2016)
- Familiarity with various desktop imaging and configuration tools

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