Employer Industry: Information Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to enhance technical expertise and contribute to technology innovation
- Involvement in diverse IT tasks, from desktop support to network analysis
- Uphold high standards of professional conduct while assisting a large enterprise

What to Expect (Job Responsibilities):
- Assist in managing the helpdesk backlog and queue while responding promptly to all requests
- Support and maintain desktops, laptops, peripherals, and conduct device configuration
- Diagnose and resolve system-related issues according to standard operating procedures
- Conduct inventory asset management and support onboarding/offboarding activities
- Troubleshoot application functionality and perform network analysis to address infrastructure issues

What is Required (Qualifications):
- Bachelor’s degree in Computer Science, Management Information Systems, or a related field
- Minimum 5-10 years of technical support experience or help desk/service desk experience
- Experience supporting Microsoft Windows 10/11 and Windows Server
- Knowledge of managing user accounts, groups, and permissions in Microsoft Active Directory
- Ability to lift 35 pounds and push 65 pounds of equipment

How to Stand Out (Preferred Qualifications):
- Experience with mobile device management for iOS, Android, and other client devices
- Knowledge of Microsoft Azure and Microsoft Entra
- A+ and Network+ certifications
- Familiarity with Claris FileMaker
- Microsoft role-based training and certifications

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