Employer Industry: Healthcare Services

Why consider this job opportunity:
- Per diem remote work opportunity for residents of Florida
- Competitive pay with potential for overtime
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer experience and satisfaction
- Participation in training sessions to enhance skills and knowledge

What to Expect (Job Responsibilities):
- Act as a liaison in the Call Center for customer inquiries, focusing on achieving department performance indicators
- Respond to customer inquiries by researching and documenting plan information related to benefits, eligibility, claims, and more
- Handle incoming sales inquiries and assist walk-in members in a timely manner
- Meet individual Call Center performance standards as determined by management
- Participate in special projects as requested or approved by management

What is Required (Qualifications):
- High School diploma, G.E.D., or equivalent experience; some college preferred
- Minimum of one year of related work experience in a call center or customer service environment
- Ability to work designated shifts and overtime as needed
- Proficiency in multitasking, including talking and typing simultaneously
- Intermediate to advanced computer skills, including Microsoft applications, and ability to accurately type 45 words per minute

How to Stand Out (Preferred Qualifications):
- Bilingual candidates must be able to speak, read, write, and comprehend in Spanish and English
- Certification required by passing the Bilingual/Medical Interpretation test provided by ATLA at the employer

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