A Restaurant Server is responsible for taking and serving customers’ food and/or beverage orders in a friendly, efficient, and effective manner that will inspire guests to return for multiple occasions by providing guests with an unforgettable experience. This position is also responsible for creating a service-driven atmosphere, processing financial transactions, maintaining a clean environment, and performing hotel room service delivery.

• Taking and serving customers’ food and beverage orders accurately, efficiently, and in a friendly manner
• Setting, clearing, and cleaning tables and work area; must keep the work and guest areas neat, clean, and attractive at all times
• Demonstrating excellent customer service and interaction by promptly and efficiently responding to all guest inquiries, complaints, or needs to ensure customer satisfaction
• Promptly reporting customer complaints and/or issues to Restaurant Manager when necessary
• Demonstrating a thorough knowledge of food and beverage products, menus, and promotions
• Stocking service area as needed
• Effectively communicating with other F&B department team members to ensure prompt and high-quality service
• Completing business transactions, including inputting orders, by using POS system and cash management
• Assessing customers’ needs and preferences and making recommendations
• Following policies and procedures in accordance to the company, brand, and applicable state and local laws, including checking customers’ identification to ensure they meet age requirements for alcoholic beverages
• Maintaining a safe and secure restaurant environment by following and enforcing standards and procedures; judging when customers have consumed too much alcohol; calling for alternate transportation and complying with all legal regulations
• Regularly inspecting and cleaning equipment to ensure excellent working condition and sanitation; achieving or maintaining safety/health certifications for self and follow health and safety rules
• Providing guidance/information to guests in regards to hotel facilities, dining options, and area information
• Performing room service delivery to hotel guest rooms in a friendly, timely, efficient, and accurate manner
• Prior restaurant server and/or Food and Beverage experience preferred
• Prior experience with POS system and cash management
• Customer-service oriented
• Excellent interpersonal and communication skills
• Strong initiative and work ethic
• Punctual , reliable, and regular attendance; understand flexible scheduling
• Strong organization skills and attention to detail
• Ability to work in a fast-paced environment
• Excellent multi-tasking skills