Pay range: $31.72 - $47.57 per hour, based on experience. This position is located in The Center for St. Charles.

About St. Charles Health System:

St. Charles Health System is a leading healthcare provider in Central Oregon, offering a comprehensive range of services to meet the needs of our community. We are committed to providing high-quality, compassionate care to all patients, regardless of their ability to pay. Our values of compassion, excellence, integrity, teamwork, and stewardship guide our work and shape our culture.

What We Offer:

Competitive Salary

Comprehensive benefits including Medical, Dental, Vision for you and your immediate family

403b with up to 6% match on Retirement Contributions

Generous Earned Time Off

Growth Opportunities within Healthcare

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: HIM Supervisor

REPORTS TO POSITION: HIM Manager

DEPARTMENT: Health Information Management

DATE LAST REVIEWED: March 2025

OUR VISION: Creating America’s healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Health Information Management Departments provide many services to our multi-hospital organization including prepping, scanning and indexing, physician deficiency analysis, release of information, medical record maintenance, facility and profee coding, and medical transcription.

POSITION OVERVIEW: The HIM Supervisor is responsible for overseeing Health Information Management day-to-day operations across multi-hospital and outpatient care settings. This position directly manages caregivers in Health Information Management and may be asked to review and provide feedback on the work of other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Oversees day-to-day operations that may include medical records prepping, scanning, & indexing, deficiency analysis, release of information, record retention and storage, transcription, and audits.

Possesses extensive back-end workers' compensation expertise, particularly in managing and submitting documentation on behalf of both patients and providers.

Exercises a working knowledge of state and federal rules and regulations as they relate to Health Information Management.

Ensures that Key Performance Indicators (KPIs) are met.

Performs caregiver evaluations and merit check-ins.

Conducts interviews and hiring activities as well as caregiver modifications.

Creates and updates policies and procedures.

Investigates complaints and prepares responses.

Monitors productivity and quality.

Verifies and approves timecards; make timekeeping edits; monitor and review hours worked, vacation and sick hours, and overall attendance patterns.

Serves as a vendor management liaison.

Accepts responsibility for project management specific to HIM functions.

Coordinates workflow for above areas as appropriate.

Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high performance team that meets organizational and department goals.

Monitors and ensure all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate.

Ensures compliance with HIPAA regulations.

Supports the vision, mission and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: High school diploma or GED.

Preferred: Minimum of Associates Degree in Health Information Technology , or minimum 5 years equivalent experience.

LICENSURE/CERTIFICATION/REGISTRATION

Required: N/A

Preferred: Registered Health Information Technician (RHIT).

EXPERIENCE

Required: Minimum of 2 years’ experience in a lead, supervisor or acting leadership position in a hospital or large clinic setting. Experience using computerized medical records systems.

Preferred: N/A

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Position Specific Knowledge and Skills:

Knowledge of medical terminology

Accurate and concise

Knowledge of Protected Health Information (PHI) and Health Insurance Portability and Accountability Act (HIPAA)

Demonstrated ability to communicate effectively with staff, patients and their families.

Ability to learn quickly, follow orders, multitask and complete assigned tasks

Excellent customer service skills

Demonstrates responsibility and accountability for performance in regards to:

• Attendance and punctuality
• Ability to meet daily productivity standards
• Ability to work well independently and in a team/group environment
• Strong organizational skills

General:

Communication/Interpersonal

Demonstrates St. Charles Health System values of Accountability, Caring and Teamwork in every interaction.

Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.

Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.

Strong team working and collaborative skills.

Ability to effectively reach consensus with a diverse population with differing needs.

Ability to work under pressure in a fast-paced environment.

Organizational:

Ability to multi-task and work independently.

Attention to detail.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Strong analytical, problem solving and decision making skills.

Excellent organizational and multi-tasking skills.

Mathematical Skills:

Performs basic math (add, subtract, multiply and divide) calculations.

Language Skills:

Read, write, speak and understand English.

Computer

Intermediate to advanced ability and experience in computer applications, specifically electronic medical records system and Microsoft Office.

Basic experience in computer applications necessary to record time, obtain work directions, and complete assigned CBL’s.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

Is Exempt Position?

Yes

Job Family:

SUPERVISOR

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time:

8am - 5pm