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Hiring for February 2025 - Retention Specialist - Self Defense Industry - Remote, Hybrid, & HQ Options
Pay$22.00 / hour
LocationWest Bend/Wisconsin
Employment typeFull-Time
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Job Description
- Req#: RETEN001723
Employer Industry: Firearms and Self-Defense Advocacy
Why consider this job opportunity:
- Starting hourly wage of $22.00 per hour plus incentives
- 23 days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- Flexible workplace options including Headquarters, Remote Work-from-Home, and Hybrid
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance
- Complimentary USCCA Elite Membership & Store Discounts
What to Expect (Job Responsibilities):
- Develop and implement customer retention strategies to increase loyalty and retain business
- Prevent cancellation of services by offering alternative solutions during inbound calls
- Communicate clearly, confidently, and professionally on the phone
- Deepen member relationships through needs assessment and consistent follow-up
- Coach, mentor, and train other team members as needed
What is Required (Qualifications):
- High school diploma or equivalent required
- Minimum of 1 year of retention-specific sales experience preferred
- Required to pass and maintain Producer Property and Casualty License; paid training provided
- Excellent communication skills with the ability to quickly establish rapport
- Strong conflict resolution skills and ability to remain calm in stressful situations
How to Stand Out (Preferred Qualifications):
- Experience in a customer service or sales role within the firearms or self-defense industry
- Proven track record of meeting or exceeding retention goals
- Familiarity with the principles and practices of the U.S. Concealed Carry Association
#FirearmsAdvocacy #CustomerRetention #CareerGrowth #FlexibleWork #TopWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
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