Essential Job Functions

• Coordinate and utilize services by obtaining needed patient information. Communicate required information for referrals to the Home Care office in a timely manner.
• Review patient’s clinical record to obtain required demographic information, emergency contacts and specific orders for Home Care and/or Hospice, patient diagnoses, medications and treatments.
• Ensure appropriate continuity of care for al patients. Assess each consult to determine appropriateness for homecare or hospice based on established criteria. Assure that agency can meet the needs of the patient based on competence and availability of staff.
• Collaborate with physician as needed input to determine appropriate patient needs and plan of care.
• Work in conjunction with hospital Clinical Resource Management Department in reviewing the hospital daily census for appropriate patients, providing follow up as needed. Assist in identifying patients who may need home care/hospice, as well as current home care/hospice patients who are re-admitted to the hospital.
• Cognizant of payer requirements for patients, and acts as a resource for hospital staff. Responsible for understanding and communicating and limitations to patients regarding either Medicare or managed care coverage.
• Communication, collaborative relationships and interpersonal skills.
• Maintain a collaborative relationship with physicians and other health care providers to achieve desired patient outcomes and assure as continuous flow of patient care. Effectively promote harmonious relationships within the organization.
• Demonstrate a high level of tolerance, both mental and emotional, when dealing with stressful situations.
• Use tact, sensitivity, sound judgment and a professional attitude when dealing with patients, families, physicians, ad co-workers excelled communication skills. Follow channels of communication.
• Demonstrate an ability to communicate tactfully with persons of varying educational and cultural backgrounds. Maintain discretion and diplomacy.
• Respond to patient service recovery issues and strive to improve customer satisfactions. Respond to patient needs. Follow up with physician concerns regarding care or services.
• Process all referrals in an accurate, timely and efficient manner.
• Coordinate with Home Care and Hospice management team regarding agency’s ability to provide needed care to patients.
• Identify potential problem situation s and intervenes to offset adverse impact
• Ensure adherence to confidentiality standards regarding patient information.
• Respond to changes in workload as necessary. Utilize time in a productive manner.
• Advise Home Care/Hospice management team of potential problems related to referrals or services.
• Demonstrate effectiveness in instructing staff, patients and families regarding appropriateness for home care. Also, able to explain Hospice benefit, including admission criteria, services provided, and levels of care (i.e. routine, general in-patient, respite, continuous care), volunteer services and bereavement counseling.
• Promote Home Care and Hospice services through education of the community and referral sources. Conduct in-services to targeted areas to foster improved understanding of services provided.
• Contribute to the education programs of students, new employee and others who may be receiving experience in this area.
• Participate in agency committees as assigned.
• Cognitive ability to function and concentrate on the essential and specialty functions of the job at a high level.
• Achieves thoroughness and accuracy when accomplishing an essential or specialty function of the job.
• Ability to think and concentrate for an entire shift.
• Visit patient units and departments on a regular basis.
• Follow in-patients and families while in the hospital, investigate reason for admission.
• Communicate recommendations for additions/changes in resumptions of care to staff.
• Follow up on leads; strive to prevent loss of any active patients due to preventable reasons.
• Manage service complaints promptly.
• Assess potential service gaps, need for new services.
• Anticipate patient discharges and coordinate DME needs with MedCare and facilitate visit scheduling timing with EHHCH case managers.
• Make favorable impression and easily gain acceptance by others.
• Demonstrate a charismatic, creative disposition, building quick rapport in dealings with patients, families, physicians and co-workers.
• Excellent communication skills, following channels of communication.
• Establish and execute strategic physician and community marketing initiatives, tied to overall organizational strategy, targeting those with potential for volume growth.
• Collaborate with operational and clinical areas, including EH Physician Liaisons, to organize and plan objectives.
• Develop, recommend, and implement innovative methods and materials to market and promote EHHCH services.
• Maintain a good understanding of service line volume trends and physician utilization of clinical services and specialties.
• Review report of volume by referring physicians to target response to trends.
• Develop and maintain a strong understanding of area competitors.
• Cultivate and maintain good customer relations through regular customer servicing and problem solving.
• Solicit feedback from physicians and their office staff on operational issues; identify opportunities for improvement.
• Follow through on issue resolution, involving collaboration with individuals throughout the organization.
• Improve communication and foster trusting relationships between EHHCH staff and other referral sources.
• Build positive physician relationships through recurring office visits and other contact with physicians and their office staff.
• Gather and assess market intelligence to assist with development of programs and communication materials designed to meet the needs of referral sources.
• Communicate referral source marketing activities to appropriate EHHCH leadership.
• Implement and maintain a customer relationships management tracking system to track and measure effectiveness of program.
• Meet regularly with EHHCH leadership to discuss findings.
• Increase awareness and utilization of Excela Health clinical services and specialties.
• Educate physicians, their office staff and other referral sources on current clinical services and programs available through EHHCH.
• Demonstrate a general knowledge of all Excela Health services and a high degree of knowledge in targeted programs and services.
• Communicate operational changes or newly created programs and services to physicians and their office staff.
• Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• Graduate of an accredited Nursing Program required.

• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications/Experience

• Minimum of one-year recent experience in home care, hospice, hospital or other related setting.
• Experience in Healthcare setting.

License, Certification & Clearances

• Current licensure to practice as a Registered Nurse in the State of Pennsylvania required.
• Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program required.
• Valid Driver’s License (if out of state hire, the record report from applicable state driver’s license department is required)
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

Physical Demands

Qualifications

Licenses & Certifications

Required

DRIVER'S LICENSE

REGISTERED NURSE

BASIC LIFE SUPPORT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.