We are excited that you are interested in employment opportunities at Fusion!

Our preferred format for expressing interest in our open positions is via our online profile submission portal.

Submitting a profile along with your resume helps to speed the hiring process and places you in our system so that we can consider you for future opportunities as well.

Please review our current openings for a full listing of available opportunities. You can search for current openings by title and location and submit a profile to express an interest in these opportunities.

Job Description:

• Provide support and act as a technical escalation point for the Technical Support team
• Resolve customer escalations.
• Manage ticket buckets and phone queues and assist with driving team to meet MTTR and service level goals.
• Work on projects as directed by management.
• Supervise the Tier1 and Tier2 teams as required by management.
• Be flexible and able to work nights, weekends and holidays as needed

Knowledge, Skills and Abilities Requirements:

• Two years of demonstrating leadership support and customer satisfaction
• Demonstrates a high-level of understanding of email clients, Mobile device email transmissions and synchronization, email protocols, anti-virus software, and various network experience
• Understanding of Microsoft Exchange principles, terminology and functionality
• Knowledge of the following:
• Microsoft Exchange, Outlook, Office365, Lync
• Operating Systems – Windows 7+, Mac
• Workstation Support and Patching (LabTech preferred)
• SharePoint
• Mobile Device Management (AirWatch preferred) – Android, iOS, Blackberry
• VOIP - Device provisioning and troubleshooting
• AntiVirus/Spam
• Data Archive & Restoration

Education and/or Experience Requirements:

• Associate’s or Bachelor degree preferred or equivalent network experience.
• Must have recent, hands-on experience with Meraki, VeloCloud, and Fortinet SD-WAN devices.
• At least two years call center/helpdesk experience (Tier 2 with Managed Service Provider preferred).
• Experience using various ticketing systems.