As the Front Desk Manager, you will be pivotal in leading our Front Desk team to deliver outstanding service to each of our guests. Your effective leadership and coordination will ensure the smooth operation of guest arrivals and departures and the overall Front Office services. This is a fantastic career opportunity with plenty of room for growth and long-term stability in an award-winning company.

Join our dynamic hospitality team at the Renaissance Montgomery Hotel & Spa at the Convention Center, a premier full-service hotel with 345 rooms dedicated to providing exceptional guest experiences. We pride ourselves on our commitment to quality service and the well-being of our guests and associates alike.

Key Components of the role will include:

• Oversee daily operations of the Front Desk, ensuring compliance with hotel policies and procedures.
• Manage shift operations, maintaining seamless front desk activities for optimal guest service.
• Step in as the leading authority in the absence of higher management, maintaining service excellence.
• Model outstanding hospitality skills, leading by example in guest interactions.
• Address guest complaints swiftly and effectively, turning potential issues into positive experiences.
• Analyze guest satisfaction results and implement improvements to enhance guest delight.

Why Join US?

This is an exciting opportunity to join a distinguished property within the Marriott family, where you can genuinely influence and elevate the Front Desk experience for our guests. We pride ourselves on fostering a collaborative work environment that encourages personal and professional growth and provides the tools and support to help you achieve your career goals. Join our passionate team, dedicated to crafting unforgettable experiences that will leave a lasting impression on each guest we serve.

As a proud PCH Hotels & Resorts portfolio member, Renaissance Montgomery ambassadors benefit from an exceptional and comprehensive benefits package, perks, and discounts. Our offerings include:

• Complete health, dental, and vision coverage with Flexible Spending Account (FSA) and Health Savings Account (HSA) options to suit your needs. - 401(k) plan with generous matching contributions to help you secure your financial future.
• Competitive salary that reflects your skills and dedication.
• We offer exclusive hotel stays, food and beverage, golf, and retail discounts at our properties, allowing you to enjoy incredible savings.
• Access to the global benefits of the Marriott network offers even more travel and enjoyment opportunities.
• Plus, a host of additional perks make working with us rewarding!

Join us and discover the difference at the Renaissance Montgomery Hotel & Spa at the Convention Center!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.