Employer Industry: Talent Solutions

Why Consider this Job Opportunity:
- Salary up to $Competitive Pay
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on employee satisfaction and experience
- Schedule flexibility supporting a 24x7 operations

What to Expect (Job Responsibilities):
- Take ownership of employee contacts and resolve inquiries primarily via phone, chats, and emails
- Serve as the first point of contact for Leave, Disability, and Accommodation related inquiries
- Build customer trust through personalized conversations and adjust case management plans
- Balance process adherence with employee needs to analyze and decide on requests
- Consult and collaborate with partner teams to update and improve policies

What is Required (Qualifications):
- 2-5+ years’ experience in contact center, customer service, human resources, or equivalent
- Proven ability using Microsoft Office skills and other computer or internet-based programs
- Schedule flexibility supporting a 24x7 operations
- Experience dealing with customers and exceptional empathy skills
- Ability to manage confidential and sensitive employee information

How to Stand Out (Preferred Qualifications):
- 5+ years’ experience in contact center, customer service, human resources, or equivalent
- Basic US legislation Leave of Absence and Accommodations knowledge
- 1 year of Leave and/or Accommodations experience
- Knowledge of US federal and state leave and disability laws
- Previous HR experience

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