Employer Industry: Human Resources

Why Consider this Job Opportunity:
- Salary up to $21/hr
- Opportunity for career advancement and growth within the organization
- Remote work opportunity
- Supportive and collaborative work environment
- Chance to make a positive impact on employee satisfaction

What to Expect (Job Responsibilities):
- Take ownership of employee contacts ensuring resolution with problem-solving skills
- Resolve inquiries via phone, chats, and emails related to Leave, Disability, and Accommodation
- Build customer trust through empathetic conversations and adjust case management plan accordingly
- Collaborate with partner teams on process changes to improve policies
- Manage confidential and sensitive employee information and adhere to data privacy standards

What is Required (Qualifications):
- 2-5+ years’ experience in contact center, customer service, or human resources
- Proficiency in Microsoft Office and other computer programs
- Schedule flexibility to support a 24x7 operations
- Detail-oriented with excellent problem-solving skills
- Ability to manage multiple priorities effectively

How to Stand Out (Preferred Qualifications):
- Basic US legislation Leave of Absence and Accommodations knowledge
- Previous work experience in leave of absence and/or disability claim management
- Bachelor's degree or advanced education in Human Resources or related field
- Experience providing consultation on human resources or complex employee matters
- Exceptional use of empathy skills

#HumanResources #CustomerService #RemoteWork #CareerOpportunity #ProfessionalDevelopment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.