Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on employee experience
- Involvement in process improvement initiatives
- Work in a role that emphasizes excellent service delivery and customer satisfaction

What to Expect (Job Responsibilities):
- Validate and process HR transactions using knowledge of the system and provided documentation
- Monitor HR transactions for adherence to defined processes and escalate exceptions as necessary
- Maintain HR data in proper systems to ensure accuracy and data integrity
- Research, resolve, and respond to escalated cases from the HR Contact Center
- Identify opportunities for process and procedure improvements

What is Required (Qualifications):
- High School Diploma or equivalent
- 3-4 years of experience in HR, with at least 1 year in case management
- Subject Matter Expert (SME) in HR transactions and processes
- Experience in customer interaction via case management, phone, and virtual platforms
- Ability to independently manage tasks, caseloads, and audits

How to Stand Out (Preferred Qualifications):
- Experience collaborating with analysts and supervisors
- Agility to support teammates and cover tasks during peak volumes
- Adaptability to new standards and processes

#HealthcareServices #HumanResources #CareerOpportunity #EmployeeExperience #ProcessImprovement

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