For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Essential Duties and Responsibilities:

Pre-Hire:

• Carry out pre-hire and compliance strategies to screen onboard quality employees that meet immediate and projected needs.
• Oversee a high volume of new employee pre-hire onboarding tasks including background checks, license verification, state-specific paperwork, and adjudication.
• Ensure compliance with local hiring standards, including background investigations, and health records.
• Ensure consistency and compliance with the onboarding plans and processes, ensuring they align with organizational goals and best practices.
• Assist with the completion of required pre-employment paperwork and background checks.
• Track and monitor onboarding progress to ensure timely completion of all tasks in adherence to SLAs.
• Address any questions or concerns from new hires throughout the onboarding process.
• Identify opportunities for improvement in the onboarding process and implement changes as needed.
• Maintain accurate and organized records for all candidate documentation.
• Ability to move 60+ candidates to "Eligible for Hire" each week while ensuring pre-hire requirements have been met.
• Initiating orientation packets for cleared candidates and providing clear guidance on next steps and expectations

Coordination and Communication:

• Collaborate with Onboarding Experience Manager, administrative staff and the recruitment team to ensure efficient workflow and seamless communication between new hires and the office.
• Facilitate the coordination of hiring and hiring requirement efforts across multiple locations in the USA and Canada.
• Create a personalized approach by welcoming candidates to TheKey.
• Create a personalized candidate experience by extending a warm welcome to TheKey, and fostering a positive and inviting atmosphere through consistent and clear communication.
• Provide ad hoc support for escalated problem resolution
• Additional duties as assigned

Required Skills, Education and Certifications:

• Strong organizational and time management skills
• Minimum of 1-2 years of experience in an administrative role, HR support, onboarding, or a related field
• Proven experience managing high volumes of tasks or candidates in a fast-paced environment.
• Proficiency in HRIS systems, ATS systems, Google Suites, Microsoft Office Suite
• Tech savvy, comfortable with heavy email load

Preferred Skills, Education and Certifications:

• Bachelor's degree in Human Resources, Business Administration, or related field preferred
• Minimum of 3 years of experience in onboarding, preferably within a home care or healthcare setting.
• Experience with hiring and onboarding processes in both the USA and Canada is highly desirable.

Physical Requirements:

• Ability to lift and carry up to 15-20 pounds
• Ability to sit, stand and walk for prolonged period of time throughout the work day
• Ability to use standard office equipment

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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