• Execute all Tier 1 activity in Workday across the EMEA region.

• Help the HRSC Tier 1 Leader to manage the ‘queue’ of cases coming through myHR from across EMEA to ensure the SLA (Service Level Agreement) for response times is met.

• Be responsible for responding to Tier 1 queries coming through myHR from across the EMEA region to ensure SLA for resolution times is met.

• Complete all required documentation for various HR related information, such as new hire paperwork, change of status forms, compensation request and HRIS updates, as required.

• When necessary, escalate cases to Tier 2, either in Lithuania or in larger European countries (France, Germany, Netherlands, Norway, Spain, UK).

• When necessary, escalate cases to COEs (Centres of Expertise) or HRIT.

• Document employee relations for local team members such as disciplinary issues and terminations.

• Provide local administration for various company-wide programs such as service awards, performance management and compensation processes.

• Maintain personnel files, ensuring all files and documents are in compliance.

• Collaborate with the Payroll teams regarding HR related information submission to the Payroll provider (new hires, leavers, changes, monthly report);

• Help to conduct and coordinate new-hire orientation and offboarding in Lithuania as required

Educational background:

• Minimum Diploma program or equivalent in business administration and human resources or other related area.

Work experience:

• 1-2 years of directly related and progressively responsible experience in human resources, preferably in HR administration and staffing function.

Skills and Knowledge:

• Strong verbal and written communication skills in English. A knowledge of any of the following languages would be an advantage but is not necessary: Lithuanian, French, Dutch, German, Norwegian, Romanian, Spanish, Turkish.

• Adept at handling sensitive and confidential situations.

• Strong interpersonal skills

• Experience in data collection, entry and reporting with great attention to detail

• Ability to resolve employees’ issues quickly and efficiently

• Ability to represent a positive and professional image;

• Computer savvy with strong working knowledge of relevant software, e.g. Microsoft Office;

• Knowledge of Service-Now and Workday systems would be a strong advantage.

Salary ranges:

2,069 - 2,955 EUR monthly

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

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