Are you someone who enjoys helping others and making a difference? As an HR Service Center Specialist, you'll be the go-to person for both internal UHR and campus employees as well as external customers, helping them navigate everything related to University HR—whether it’s answering questions, resolving issues, or pointing them in the right direction.

Key responsibilities include but are not limited to:

Deliver top-notch customer service through phone, email, in-person, and HRNow (ServiceNow).
Answer HR-related questions from employees, faculty, managers, and more—escalating issues when needed.
Help users understand how to navigate HRNow (ServiceNow) for self-service and support.
Assist job applicants with the basics of the hiring process, like password resets and recruitment questions.
Process I-9 forms, conduct background checks, and verify education.
Stay up to speed on HR services and share info when needed.

If you're tech-savvy, enjoy problem-solving, and want to be part of a team that helps others, this could be the role for you! You Belong Here!

At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition (https://news.hr.ncsu.edu/you-belong-here/ ) and learn more about what makes NC State the best place to learn and work for everyone.

HR Service Center Specialist

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