We Stand For Something Good

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. You’ll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we’re committed to always doing the right thing.

Our teams are the core of what we do and what we stand for—supporting them is part of our DNA. We’ll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn’t just preached, it’s how we do things every day.

HR Technology Coordinator

The HR Technology Coordinator is responsible for providing an enlightened service and support experience to all Shake Shack Team Members. Leveraging a case management tool, the Coordinator will serve as the first point of contact to Team Member inquires and issues related to HR Technology tools, processes, and policies. Using a knowledge base, internal network, and experience; the Coordinator will document, triage, and assist with accurate, prompt responses to inquiries. The HR Technology Coordinator role also helps ensures the data and transactions entered into Workday are processed in an efficient, effective, high-quality manner. Ensures privacy and security of all information entrusted to their care.

Job Responsibilities and Duties

• Will serve as the first point of contact for People Resources (Tier I) related inquires. Identifies, documents, and clarifies issues while working collaboratively with Team Members to achieve prompt resolution while providing an enlightened support experience. Is responsible for resolving simple-to-complex issues using policies, practices, and HR Technology tools and resources.

• Responsible for the day-to-day administration of HR Technology tasks and processes including, adhering to Service Level Agreements SLAs, monitoring transactions entered in Workday and maintaining process documentation.

• Maintains positions and organizational hierarchy within Workday ensuring proper system alignment, management security and workflow.

• Partners with other People Resources team members and leaders to support HR Technology and operational processes and transactions. Supports HR Technology enhancements and implementations through planning, process documentation, user acceptance testing, etc.

• Assists in the development of quick reference guides (QRGs) / knowledge-based articles and training materials for end user support as needed.

• Conducts routine and ad-hoc reports / audits of people resources data and processes to ensure integrity and accuracy.

• And as with most any job, other duties as assigned

Knowledge, Skills, Abilities

• Excellent verbal and written communication skills

• Strong decision-making and problem-solving skills

• Excellent organization and attention to detail

• Excellent time management skills with a proven ability to meet deadlines.

• Ability to multitask and work effectively in a high volume, fast-paced and at times stressful environment

• Process oriented with an emphasis and passion for continuous improvement

Related Experience

• HR/HRIS Generalist, Specialist or Coordinator experience.

• Workday HCM, Compensation, Payroll, Talent/Performance, and Absence

• Familiarity with Sarbanes Oxley regulations (SOX)

• Project management training and experience

• Ability to run Workday reports and analyze data and trends

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

We are expanding across the U.S. and around the world! Join our #ShackFam

Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.