Overview

The primary focus of this position is the support and maintenance of HR Technology Systems. This individual servesas a general point-of-contact for all HR functional areas in providing Tier 1 support. This position is responsible forensuring data integrity in the performance of scheduled tasks, maintenance and audits in the system. This position alsoprovides support on HR system upgrades, patches, testing and other technical projects and process improvements asassigned.

Responsibilities

Production Support• Research and resolve Tier 1 HR system problems, recommends solutions or alternate methods tomeet requirements.• Support troubleshooting of Tier 2 business problems to determine root cause and assists in anynecessary clean up or system/data changes needed to resolve the problem.• Provide daily support for HR systems including, but not limited to, processing UPH and employeerecord changes, performing scheduled activities, monitor daily jobs to ensure successfulcompletion, and complete regular audits.• Identify organizational performance improvement opportunities• Document system and business processes for business and technical audiences with clarity,completeness and specificity by using appropriate medium and visual modeling tools.• Effectively updates documentation as a result of process changes and enhancements to supportend-users.• Write, maintain and support a variety of reports, dashboards or queries utilizing appropriatereporting tools to support team and customer needs.• Help maintain data integrity in systems by running queries and analyzing data.• Develops new reports as needed when complexity of pulling data requires a more advancedskillset or security access.• Review and provide input into user procedures, guidelines and documentation.• Support users on new processes/functionality post training.• Contributes to organizational learning by leading, mentoring and coaching others.System Maintenance• Engaged in calling attention to downstream impacts of system changes as a result of upgradesand patches and partners with other HRIS team members in preparing for these changes.• Maintain HR system tables.• Follow testing processes as defined and completes timely documentation of testing results.Project and Enhancements• Contribute to the research, business analysis and business requirements definition/specificationsfor medium or large initiatives under the guidance of the HRIS Business Systems Analyst• Portray a proactive approach to work, calling attention to any practices that may result indownstream issues.• Support the identification of critical success factors and measures reflecting the impacts of aninitiative.• Participate and provide input into process/customer service improvements, innovative solutions,policy changes and/or major variations from established policy.• Support the development and execution of system build, creation and execution of test plans, andanalysis of outputs.• Maintain awareness of current trends in HRMS with a focus on product and service development,delivery and support, and applying key technologies. Examine trends in information systemstraining, materials and techniques. Through classes, reading, CBTs or other mechanisms,continuously increase HR, Business Analysis and HR technology application/tools knowledge.Participate in user group meetings/conferences.

Qualifications

Education: Bachelor’s degree in computer science orrelated field or equivalent work experience.

Experience:

• 1 to 3 years of related work experiencein HRIS or Business/System Analysis or Support

License(s)/Certification(s):

Valid driver’s license when driving anyvehicle for work-related reasons.

Knowledge/Skills/Abilities:

• General understanding of system anddata support processes• Thorough knowledge of MS Excel andWord. Experience with an HRMS suchas PeopleSoft, Lawson or ADPpreferred.• Experience with report writing toolspreferred.• Effective organizational andinterpersonal skills including writtenand verbal communication skills.• Previous exposure to system-relatedprojects preferred.• Ability to think, prepare and actobjectively and analytically.• Ability to interpret, analyze, evaluateand present data in an effective andunderstandable format.• Ability to deal with people effectivelyand respond professionally in allsituations.• Ability to perform multiple concurrenttasks subject to frequent change.• Ability to understand and dealeffectively with problems andopportunities.