Employer Industry: Retail and E-commerce

Why consider this job opportunity:
- Starting rate of $15.00/hour with automatic pay increases every 6 months for 2 years
- New Pay for Performance incentive paid out monthly to eligible team members
- Opportunity for advancement across the entire employer network
- Work in a virtual environment with a structured schedule
- Bilingual Specialist opportunity for those fluent in Spanish and English
- Chance to personalize the shopping experience for customers and make a positive impact

What to Expect (Job Responsibilities):
- Answer inbound customer calls and assist customers by problem-solving and de-escalating unique situations
- Handle a high volume of customer inquiries, including confirming refunds, taking payments, and placing orders
- Analyze account data and provide personalized service for each caller
- Report to an assigned Supervisor and adhere to a set schedule
- Troubleshoot technical problems and partner with IT when necessary

What is Required (Qualifications):
- Availability to work weekends, holidays, and additional hours as required
- Must reside in Florida, Tennessee, or Virginia
- Self-provided computer or laptop running a Microsoft Operating System, not older than 3 years
- Headset compatible with employer specifications and high-speed internet connection
- Completion of a paid training period with required attendance and participation

How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish and English
- Experience in customer service or retail environments
- Familiarity with navigating multiple systems and screens
- Strong troubleshooting skills for technical problems
- Ability to communicate effectively with a variety of styles

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