Job Description

JOB TITLE: Human Resources Associate

DEPARTMENT: Corporate Support Services

POSTING NUMBER: 105773

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Full Time Permanent

HOURS OF WORK: 35 hour workweek

LOCATION: Hybrid Model*– when working onsite, you will report to the location of City Hall

SALARY GRADE: 4

HIRING SALARY RANGE: $75,358.000 - $84,778.000 per annum

MAXIMUM OF SALARY RANGE: $94,198.00 per annum

JOB TYPE: Management and Administration

POSTING DATE: December 22, 2023

CLOSING DATE: January 8, 2024

AREA OF RESPONSIBILITY:

Reporting to the Senior Manager, Employee & Labour Relations, the position has three primary responsibilities:

• Provides guidance and advice on the administration, interpretation, and application of corporate policies and procedures, collective agreements, and employment-related legislation. Independently responds to employee driven requests and inquiries engaging HR functional areas as appropriate and referring more complex matters to the HRBPs. Liaise with multiple levels within the corporation to assist in policy/procedural clarification and act as first point of contact for employee issues. Assess processes and make improvements so that exemplary customer service standards are maintained. Administers the City’s Integrated Claims Management Program, professionally administering claims in the best interests of the City and its employees.

• This position is responsible to provide coordinated services, analysis, and research for Client Services project initiatives and operating department requests. Assist Human Resources Business Partners to coordinate, investigate, and resolve employee relation matters and client priorities. Provides procedural guidance to HR Assistants.

• This position also partners with a dedicated client group, with mentor support from an HRBP or the Manager, to provide generalist Human Resources (HR) and employee relations guidance, advice and strategic consultative services to ensure corporate consistency in the application of policies and practices, legislation and collective agreement interpretation. Exercise judgement to resolve matters which may be political and sensitive in nature.

OPERATION SUPPORT

• Research and respond to employee inquiries regarding HR matters and operating department initiatives
• Provide guidance and case administration support for the Integrated Claims Management Program
• Collaborate with core functional HR areas and payroll to resolve HR matters
• Work closely with Human Resources Business Partners to coordinate, research, and analyze matters relative to issues and initiatives in support of client priorities.
• Conduct research, prepare recommendations and provide specialized administrative support for Client Services project initiatives and operating department requests
• Provide technical and procedural advice in support of departmental initiatives, programs, processes and policies as they relate to compliance, conformance and procedural protocols.
• Develop and recommend new tools, methods and procedures for improving the quality and efficiency of Client Services practices and processes.
• Research, develop and maintain documents and resources on employee Portal or Manager’s toolkit, and Client Services information, documentation and templates.
• Create HR reports, presentations and documentation for Client Services team and operating departments
• Run automated processes for employee updates, and provide backup to meet deadlines. Establish annual operational timelines for mass data changes, integration points and required testing with Payroll. Prepare all training materials and deliver training corporately.
• Assists the Business Partners with investigation and resolution of employee relations matters.

CUSTOMER SERVICE

• Respond to internal and external customer requests, issues and enquiries with regards to
• interpreting applicable policy/program or practice. Where necessary, act as liaison for expediting first-line responses to employee driven requests and inquiries that require escalation.
• Build and maintain a relationship with cross-functional departments, team, management and external stakeholders, to foster and support coordination of objectives while carrying out accountabilities.
• Report on customer service standards and develop team standards for optimal delivery standards.

COMMUNICATION AND REPORTING

• Maintain integrity and professionalism while communicating and promoting Client Services and HR initiatives
• Communicate well with a diverse range of people including employees, union representatives and management
• Research and assist with the preparation of policies, procedures and confidential reports for senior management.
• Prepare standard correspondence, reports, presentations, statistical reporting, data and other relevant materials as required to meet established timelines.
• Prepare and maintain various corporate driven reports such as vacancy reports, attendance management reports and related HR metrics.

CORPORATE CONTRIBUTION

• First point of contact for resolving employee driven HR requests
• Maintain knowledge of and advise on proper and consistent application of collective agreements, Corporate policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).
• Conduct research and analysis using internal and external resources to gain insight of current program/project, processes and practices to assist management/team in ways to improve service solutions and support operational needs.

TEAMWORK AND COOPERATION

• Assist in special research projects as required.
• Work well within diverse groups to support operational goals and objectives to improve efficiency.
• Demonstrate corporate values at all times.
• Participate as a member of cross-functional teams.
• Provide support/backup as necessary.

CONFIDENTIALITY

• Maintain confidentiality based on the requirement to access, review, maintain and distribute sensitive departmental and organizational communication, materials and records.

SELECTION CRITERIA:

EDUCATION:

• Post-secondary degree or diploma in Human Resources, Business or equivalent in related field

REQUIRED EXPERIENCE:

• 3-5 years’ experience in a Human Resources support role
• Exposure to public administration and/or a unionized environment an asset.

OTHER SKILLS AND ASSETS:

• Comprehensive understanding of employment legislation, including ESA, OHRC, OHSA
• Superior interpersonal skills including the ability to work effectively in a team environment
• Demonstrated experience at providing exemplary customer service and people management to handle inquiries and resolve issues to meet corporate service standards skills.
• Demonstrated analytical skills for issue identification, problem solving and options identification
• Organizational skills with attention to detail and ability to meet conflicting priorities and timelines
• Computer proficiency in Microsoft Office Suite and additional related software programs and databases
• Demonstrated ability to exercise significant discretion and sensitivity; and to use consultative and relationship building skills with diverse client group

** Various tests and/or exams may be administered as part of the selection criteria.

A Qualified List will be established to fill permanent and temporary vacancies for the same or similar positions. The Qualified List will be established for a 6-month period

Interview: Our recruitment process may be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.

If this opportunity matches your interest and experience, please apply online by clicking the button above (use for iCIMS) OR at: www.brampton.ca/employment (use for external websites/job boards) quoting reference #105773 by January 8, 2024 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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