WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

- Provides assistance in all areas of HR, including employment, communication, team member events, and record retention.

- Maintains general office, front counter, lobby area, and TDR kiosks, ensuring that they are clean, orderly, and well-stocked.

- Greets all visitors to the HR office in a positive, upbeat manner while answering questions, assisting with application processes, answering phone calls, and administering selection assessments.

- Handles team member questions/requests and escalates issues as appropriate to ensure prompt resolution.

- Assists in coordinating New Hire Orientation.

- Maintains a professional, courteous, and friendly demeanor with all team members, applicants, and guests.

- Assists with design and execution of engagement, wellness, and retention events.

- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

- Responsible for ensuring the compliance with all local, state, and federal regulations within area of authority and reporting potential issues to management.

- Performs all other related and compatible duties as assigned.

- Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

- Bachelor’s degree from an accredited four-year college or university preferred.

- One to two years of experience in Human Resources or office setting preferred; minimum one (1) year of experience in a customer service position required.

- Must have excellent written and verbal communication skills; must be fluent and literate in English.

- Ability to maintain a high level of confidentiality and professionalism.

- Must have excellent customer service and interpersonal skills.

- Must be proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).

- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

- Must have excellent presentation, problem-solving, and organizational skills.

- Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.

- Ability to research, analyze, comprehend, and act upon information as appropriate.

- Ability to perform effectively in a fast-paced environment.

- Must be able to work a flexible schedule, including nights, weekends, and holidays, as business needs dictate.

- Ability to work independently on a wide variety of special projects.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer