Initial Posting Date:

10/27/2023

Application Deadline:

11/16/2023

Agency:

Department of Human Services

Salary Range:

$2,823 - $4,073

Position Type:

Employee

Position Title:

Human Services Specialist 1

Job Description:

WE WANT YOU TO JOIN OUR TEAM!

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we’d love to hear from you!

The Office of Self Sufficiency, which is part of the Oregon Department of Human Services (ODHS), is looking for a talented individual to serve as a Human Services Specialists 1. In this role you will aid individuals and families seeking services for our agency programs and resources. The candidate will work in Our District 16 office located in Beaverton, Oregon at NE Greenbrier Pkwy | Unit C as their primary work location.

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the ODHS , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, and competitive benefits packages including health, dental, vision and much more!

What you need to qualify

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
• College-level courses may be substituted for the experience on a year-for-year basis.

Essential attributes

• Experience gathering information from applicants/recipients for a program/service.
• Experience explaining rules, regulations, and procedures for a program/service.
• Knowledgeable and experienced in the use of Microsoft Word, Excel, Internet, search engines and Email.
• Experience processing, entering and/or verifying detailed data.
• Experience as front desk receptionist.

***Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.

Your duties at a glance

As an Operations Support Specialist, you will:

• Greet and assist Oregonians in person, by phone or online to apply for agency administered programs such as medical benefits, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), long term care services, etc.
• Assist Oregonians by responding timely to case status or other inquiries and provide information on how to access other community resources.
• Assisting Oregonians through a trauma informed lens.

Working conditions

• Work Schedule is Monday - Friday 8AM- 5PM.
• All work will be performed in the office setting.
• You will be working with the public and may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.
• You may experience stressful situations that may require quick decision-making.
• You will experience changing priorities and procedures.

Application instructions & requirements

Your work history profile, cover letter (optional), and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• Current State of Oregon employees: Apply via your employee Workday account.
• If you are not a current State of Oregon employee, view this application instructional video.
• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful information

• This position is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies.

• Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.

• If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact ADA.DHS@dhsoha.state.or.us . Please be sure to include the job requisition number.

• For questions about the job duties or application process, please contact Michelle L Ochoa

“I always wondered why somebody doesn’t do something about that. Then I realized I was somebody.”— Lily Tomlin