Employer Industry: IT Managed Services for Automotive and Heavy Trucking Dealerships

Why consider this job opportunity:
- Comprehensive benefits package including 100% company-paid medical premiums, dental and vision insurance, and 401k match
- Opportunity for career advancement and growth within the organization
- Remote work flexibility with a dynamic and supportive team environment
- Paid maternity/paternity leave and generous PTO
- Involvement in training and certification programs with exam reimbursement

What to Expect (Job Responsibilities):
- Serve as the initial point of contact for all incoming support inquiries, triaging and resolving tier 1 issues
- Document troubleshooting processes in the ticketing system, ensuring accurate records
- Manage an average of 5-7 tickets and handle 16-18 calls per day
- Provide technical support for remote users, including application support and VPN configuration
- Maintain user accounts in Active Directory and Microsoft 365, managing permissions and access

What is Required (Qualifications):
- CompTIA A+ or equivalent certifications
- Associate's Degree in Information Technology or a related field
- 1-3 years of experience working as a Support Technician or in a similar role at a Managed Services Provider
- 1+ years of experience working on-site with end users
- Must possess a personal vehicle for travel to client locations in Charlotte, NC, and surrounding areas

How to Stand Out (Preferred Qualifications):
- Experience with software as a service (SaaS) and software hosting protocols
- Knowledge of computer hardware and networking
- Strong problem-solving and critical-thinking skills
- Ability to work both independently and as part of a team
- Familiarity with troubleshooting various printer functions and network connectivity issues

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