About Us:

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We’re evolving, to be a more digitally-focused data-driven insurance company of the future – and your unique talent, skills and ideas can drive our success. Like us, you thrive on collaboration, exploration and innovation. And like you, we take tech seriously. That’s why we’re embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution.

We are looking to hire an Identity Access Management ( IAM) Operations Provisioning Analyst to work within the IAM Provisioning Team as a system and user access provisioning Analyst, delivering Identity and Access Management services to the DLG business and its integrated supply chain. The role holder will be responsible for the execution, fulfilment, and continuous improvement of IAM Operations Provisioning tasks in line with strategy, processes within the team.

This is a 12-month Fixed Term Contract, hybrid module role with two days a week in our London or Birmingham office visits.

What you will do:

• Be responsible for provisioning of system and user access, providing support and guidance in the management and execution of the following tasks:

• Execution and fulfilment of IAM Provisioning service requests

• Provide 1st Line Technical Support for IAM Provisioning incidents and Escalations.

• Take responsibility for your daily workload to ensure that service requests are managed and fulfilled within agreed SLA’s.

• Support access requests and Governance compliance for the following:

• Active Directory environments

• Azure and AWS, access controls and permissions

• In-house and vendor applications

• Build and collaborate with wider IAM and Service Desk teams to improve knowledge management and working practices.

• Provide guidance and support to service teams and suppliers to enable effective implementation of agreed IAM operational processes, including the transition of service request fulfilment to other operational/supply led teams.

• Contribute to the development and automation of IAM operational processes and tools with a focus on cost and process efficiency and identify opportunities for improving service operations processes to drive cost and process efficiencies.

• As a member of the wider Production Operations team, support operational priorities and assist other teams across the department.

From time-to-time non-standard hours of work will be required to meet significant operational workload across Service Control E.g. Incidents or complex releases into the live environment

What we are looking for:

• Focus and drive to complete assigned tasks

Working knowledge of:

• IAM

• AD environments

• ITIL

• AWS and Azure administration

• CyberArk, administration and creation of accounts and Safes

Salary - up to £30k plus up to 10% annual bonus

What we’ll give you in return:

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Up to 10% annual bonus

• 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus many more

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here

We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.

There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We’re proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.

Together we’re one of a kind.

Collectively we help every business within our group aim higher. Standing shoulder to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that’s varied, distinct and exciting. Visit directlinegroupcareers.com

#LI-GY

#LI-hybrid