Employer Industry: Professional Services

Why consider this job opportunity:
- Salary up to $196,500, depending on location and experience
- Opportunity for career advancement and growth within a global organization
- Flexible work schedule with the potential for non-standard hours based on client needs
- Collaborative and innovative work environment that encourages new ideas
- Engage with high-level clients and influence business outcomes

What to Expect (Job Responsibilities):
- Manage call center, back office, and customer interaction center teams to meet productivity and quality expectations
- Lead multi-level teams to optimize performance and measure individual and team metrics
- Drive corporate initiatives and achieve contractual objectives through stakeholder interaction
- Oversee workstream budgets and manage costs within company targets
- Onboard new accounts in Workforce Management Shared Services and identify deviations from standard operational delivery

What is Required (Qualifications):
- Minimum of 5 years of contact center management experience
- Minimum of 5 years in a people management role
- Proficiency in Microsoft Excel and analytical interpretation of data
- Ability to work independently and meet deadlines
- Excellent written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Experience in large companies, such as Fortune 500 firms
- Background in health and human services operations
- Bachelor’s Degree
- Familiarity with Workforce Tools (e.g., IEX, EWFM, Blue Pumpkin, Genesys)
- Experience managing a workforce of 100 personnel

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