The state of healthcare is complex, but our shared purpose isn’t: Help people get the medicine they need to live healthier lives. CoverMyMeds solves medication access challenges for patients throughout every step of their journey through a unified brand that now encompasses RelayHealth, RxCrossroads by McKesson, McKesson Prescription Automation and CoverMyMeds.

Our combined experience spans nearly 90 years and together, we’re applying our expertise to solve some of the biggest problems in healthcare. We accelerate innovative solutions for problems like medication affordability and adherence in way that everyone wins — from providers to pharmacies, payers to biopharma and, especially, patients. By combining automation and expert intervention, the company provides prior authorization, prescription decision support, specialty patient support, core adjudication network, patient assistance programs, clinical and behavioral adherence and patient empowerment solutions.

We’re proud to be an integral part of McKesson Corporation and embody the shared values and leadership behaviors of the greater organization. We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.

Current Need

CoverMyMeds Pharmacy division has an opportunity for a Sr. Associate Implementation Analyst the Atlanta, GA North Druid Hills office.

Job Description

CoverMyMeds Pharmacy is looking for an experienced Implementation Analyst to join the Implementations team. The CoverMyMeds Pharmacy Implementations Team supports the overall business strategy and advances the quality of healthcare by implementing innovative solutions with superior customer focus. This position will be responsible for configuration and process documentation adherence across multiple products and platforms.

Responsibilities

• Configure and implement client and business partners for contracted services

• Modify configurations as requested by clients and business partners’ requests

• Document all configuration and implementation processes used to support contracted services

• Provide Tier 2 support for customer issues

• Coordinate customer User Acceptance Testing (UAT) including associated documentation and sign offs / approvals from business partners

• Facilitate ad hoc requests as needed (i.e. data requests)

• Assist in research of technical issues and provide follow through on resolution of issues with contracted services

• Interprets internal and/or external business rules and issues and recommends best practices

• Follow all standard operating procedures and processes in order to deliver a world-class customer service experience for internal and external customers

Minimum Requirements

Degree or equivalent and typically requires 2+ years relevant experience

Critical Skills

• 3+ years technical implementation or support of information systems

• 3+ years of healthcare industry experience

• Experience troubleshooting and resolving technical issues

• Strong time management and organizational skills

• Strong Communication skills (both written and oral) and a proven ability to effectively work closely with other team members and other business units required

• General technical proficiency (MS Windows, Word, Excel, IE, etc.)

Additional Knowledge & Skills Preferred

• Excellent Problem-solving and troubleshooting skills

• Self-starter with a drive to continuously improve processes and remove inefficiencies

• Strong oral, written and presentation capabilities, with an ability to articulate complex technical information clearly

• Passion for helping clients and employees achieve their goals

• Adept at analyzing and using data to solve complex problems

• Working knowledge of NCPDP telecommunication standard

• Able to maintain high quality service delivery and documentation

Education

Bachelor’s degree in Healthcare Administration or Computer Science, Certified Pharmacy Technician or equivalent experience

Physical Requirements

General Office Demands

Must be authorized to work in the U.S, now or in the future, without support McKesson.

Relocation is NOT budgeted for this position.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

At CoverMyMeds, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being . Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at CoverMyMeds, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at CoverMyMeds. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.