About the team:

At Sabre Direct Pay, we’re transforming the travel industry by providing cutting-edge payment solutions that empower airlines, hotels, and agencies to deliver seamless transactions. Our mission is to enhance customer experiences while optimizing revenue with secure, efficient, and innovative financial technologies designed specifically for the global travel ecosystem.

What you’ll be doing?

As an Implementation Analyst you will lead the onboarding and activation of Sabre Direct Pay customers. You’ll collaborate with internal teams and external stakeholders to ensure seamless integrations, deliver exceptional customer experiences, and drive continuous process improvements. Your customer-centric mindset will play a key role in simplifying and optimizing payment solutions for our clients.

Key Responsibilities:

• Own and manage the end-to-end implementation process for Sabre Direct Pay customers, ensuring timely and successful activations.
• Act as a strategic partner, collaborating with internal teams and external stakeholders to streamline implementations and remove roadblocks.
• Lead complex, high-value customer implementations, providing guidance and ensuring best practices are followed.
• Identify opportunities for customization and work closely with product teams to enhance solutions that meet customer needs.
• Provide training and onboarding support, ensuring customers fully leverage Sabre Direct Pay and its reporting capabilities.
• Oversee initial transactions to validate successful activation and support seamless adoption.
• Occasionally manage second-level support inquiries, ensuring service-level agreements (SLAs) are met and response times optimized.
• Drive process improvements to enhance implementation efficiency and customer satisfaction.

Qualifications And Education Requirements:

• Strong understanding of payments, ideally with experience in travel payments or fintech.
• Excellent interpersonal and communication skills, with the ability to engage and influence senior stakeholders.
• Customer-first mindset, with a passion for delivering exceptional experiences and driving business value.
• Strategic and analytical thinking, with a proactive approach to problem-solving and process improvement.
• Ability to manage multiple priorities, balancing competing tasks effectively in a fast-paced environment.
• Positive attitude, adaptability, and a willingness to learn and take on new challenges.

Nice to Have Skills:

• Familiarity with the travel industry and Global Distribution Systems (GDS) dynamics.
• Experience working with Online Travel Agencies (OTAs), leisure agencies, or corporate travel management companies.
• Knowledge of payments operations, including KYB (Know Your Business), customer success, and implementation best practices.
• Prior experience in supporting the Greater China market.

Why Sabre?

At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel.