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Your Role:

As a member of the Implement Services Product Line Management team, you will be responsible for developing and evangelizing Ciena's Implementation services globally. This includes enabling sales and operations teams to maximize opportunities and deliver exceptional customer experiences. Specifically, this role will be located in Ciena’s Europe & the UK region and will help drive process and sales enablement.

Reporting to the Director Services Product Line Manager for the Implement business located in Ottawa, Ontario, Canada (EST), the ideal candidate must have a high-level knowledge of the technologies (Layer 0-3) and products (6500, RLS, Routing and Switching, Navigator) that Ciena provides, as well as an understanding of our Implementation and Migration portfolio. They must be capable of building and reviewing commercial deal sheets and P&Ls, as well as understanding the financials of the larger business. The role supports stakeholders globally.

Responsibilities:

As a member of the Implement SPLM team, responsibilities include:

• Handle day to day portfolio opportunities, act as lead on specific deals & provide RFP response inputs
• Develop, track and manage offers through the New Service Introduction Process and work with marketing to define sales enablement and customer awareness plans
• Develop and track KPI's relative to industry benchmarks including business metrics, portfolio performance, and competitive offer assessment.
• Lead Sales Enablement of portfolio strategy with field team to drive the adoption of targeted offers
• Assess Portfolio opportunities, pricing, cost-saving measures, and market inflection points that are critical to the Ciena business.
• Capture customer requirements from our franchises, sales teams, and other sources to develop new opportunities for the portfolio and ensure requirements are integrated into services roadmap plans.

Qualifications:

To be considered for this role, you must have:

• Bachelor’s degree preferred in Engineering or Business Administration or equivalent years of job-related industry experience
• 10+ years of working in telecommunications
• 3+ years of Product Line Management experience
• The ability to take broad direction and drive tasks to closure

In addition to the minimum qualifications, the ideal candidate should have:

• A sense of urgency and sensitivity to customer timelines
• Strong collaboration skills with product management, engineering, sales, and customers
• Strategic, critical, and creative thinking skills with a strong business sense
• The ability to lead, craft, and work within cross-functional team environments
• An understanding of market trends and the ability to assess the opportunity to build a profitable business around them
• Knowledge of service provider core network and business models
• The ability to quickly understand customer requirements
• Effective time management skills to handle competing priorities
• Willingness to accommodate time zone differences to support global stakeholders
• Excellent communication and collaboration skills
• Willingness to travel up to 20% of the time
• Experience delivering services to customers