Job Type

Full-time

Description

Traliant, a leader in compliance training, is on a mission to make workplaces better, for everyone. With a promise of "compliance you can trust, training you will love," Traliant offers engaging, story-based online courses supported by an expert in-house legal team covering essential topics like sexual harassment training, diversity training, code of conduct training, and many more.

Backed by PSG, a leading growth equity firm, and serving over 14,000 organizations globally, Traliant has been recognized on Inc.'s list of 5000 fastest-growing private companies in America for four consecutive years, along with multiple awards for its products and workplace culture. For more information, visit http://www.traliant.com and follow us on LinkedIn .

This position requires the exercise of discretion and independent judgment, including, strong troubleshooting and organizational skills, excellent communication skills, and a high level of professionalism when working with customers.

Key Responsibilities
• Independently manage client accounts and ensure successful implementation
• Coordinate with new and existing customers to ensure that each customer moves through the onboarding/implementation process efficiently.
• Manage communications with clients during the implementation process to support product acceptance and satisfaction.
• Consult with customers to manage and address implementation/onboarding concerns independently.
• Focus on providing an exceptional customer experience and increasing time-to-value for our customers.
• Proactively identify and troubleshoot problems and concerns during the implementation process, working cross-functionally with product, engineering and sales teams.
• Determine the best implementation methodology within established processes for each client to ensure a positive client experience.
• Work with a high volume of customers and implementation requests.

Required Skills & Experience
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Demonstrated ability to make independent decisions, troubleshoot issues, and resolve problems effectively.
• Strong organizational skills with proven project management experience.
• Prior experience with Salesforce is a plus.
• Technologically proficient with intermediate or higher skills in Microsoft Office (Word, Excel, and Outlook); ability to quickly adapt to new software and tools.
• Previous experience and demonstrated success in a similar role that required client interaction.
• Bachelor's degree or equivalent experience.

Benefits
• Medical, dental and vision insurance
• 401K
• Generous PTO, paid holidays, and paid volunteer hours
• Employer paid life, short term and long term disability insurance
• Paid Parental Leave
• Weekends start at 3PM on Fridays
• Employee Resource Groups
• Discounts on entertainment
• Wellness program
• Pet insurance
• EAP for you and your household
• Company swag!

Position type and expected hours of work: Full time. Fully remote. Work schedule Monday - Friday, regular business hours. While performing the duties of this job, the employee will work in a professional, fast paced environment that may require additional hours to complete work.

Traliant is an equal opportunity employer committed to diversity and inclusion.

Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.

Salary Description

$55,000-$70,000 annually