Employer Industry: Child Welfare Software Support

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engage with critical child welfare systems that make a difference in the community
- Work remotely with flexible arrangements
- Chance to utilize and enhance your technical skills in a meaningful way

What to Expect (Job Responsibilities):
- Provide support for the Statewide Automated Child Welfare Information System (SACWIS) and assist users with accurate data entry
- Communicate daily with Child Welfare and system development personnel to resolve software-related issues
- Manage software security tasks, including creating and maintaining user profiles and passwords
- Deliver software support to internal and external clients via various communication channels
- Adhere to the software development lifecycle, documenting business needs analysis, system analysis, and support

What is Required (Qualifications):
- Associates Degree or 3+ years of relevant experience
- Minimum of 3 years working knowledge of Microsoft Office (Outlook 365, Word, and Excel)
- At least 5 years of prior customer service experience
- Familiarity with help desk ticketing systems
- Proven ability to identify and resolve problems using research techniques

How to Stand Out (Preferred Qualifications):
- Knowledge of Genesys phone systems
- Experience with the Salesforce platform
- Software testing experience
- Experience providing first and second-tier help desk support
- Familiarity with Atlassian Jira, Confluence, and Service Management tools

#ChildWelfare #SoftwareSupport #RemoteWork #CareerGrowth #CustomerService

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