DISH Network

In-Office Customer Retention and Upselling Specialist


Pay$33.00 / hour
LocationRoseland/New Jersey
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 78255
      Department Summary Join our elite award-winning inside sales team. Target earnings of $68,000 with the ability to earn more than six figures a year! Overview At DISH, we are changing how the world communicates by connecting customers with the best experiences in entertainment and technology. Our inbound sales and customer retention team members successfully influence existing and future customer decision-making by selling the value of DISH’s products and services using a consultative approach. This position is 100% inbound new and existing customers - no cold calling! What’s In It for You? The total target compensation for this position is $68,000 per year, consisting of base pay and uncapped commission, with the potential to earn significantly more based on performance. In this role your attitude, effort, enthusiasm, and need to achieve directly fuel your ability to earn, with top performers making well over six figures annually! You’ll also receive the following: Paid training Medical, dental, and vision insurance benefits Paid time off, 401(k) with company-matched funds, employee stock purchase plan, and tuition reimbursement Free DISH TV at your home, plus deeply discounted Sling TV and Boost Mobile plans Incredible Rewards and Recognition program with food days, branded clothing, high-value prizes, on and off-site events, elaborate rewards trips, and much more Our greatest benefit is an opportunity, as we promote from within Ability to promote two levels within your first year with commensurate title and hourly pay increase Ongoing training and development to maximize your career potential The Associate Account Executive position provides incredible opportunities to develop sales skills, earn, and grow a long-term career with a Fortune 200 company that generates over $17 billion in revenue. DISH provides the training, development, and tools to be successful. Interested? Apply now and let’s talk! Environment This position entails working In-office at a desk handling inbound customer calls throughout your shift. Individuals in this position work a full-time schedule (40 hours/week), which may include weekends and holidays. Base pay is $20.50/hour with an uncapped commission. The target compensation is $68,000 per year. At DISH, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests and make important connections, both in and out of work; Employee Resource Groups. Job Duties and Responsibilities Successfully sell DISH products and services to new and existing customers using the ability to present compelling offers and influence customer decision-making Effectively manage time, open to learning new methods, and looking to advance as a sales contributor Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals Assess each customer and their needs to offer the best value Ability to build and maintain customer relationships Transpose customer information including demographic, billing, etc. Provide excellent customer service, listen to the customer and ensure their satisfaction Skills, Experience and Requirements Requirements Excellent verbal, written, and interpersonal communication skills Must be a high school graduate; college graduates preferred Candidates must complete a pre-employment screen, which may include a drug test The candidate does not live within a 50-mile radius of a Direct Sales facility Salary Range Compensation: $33.00/Hour Compensation and Benefits We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
      Requirements Excellent verbal, written, and interpersonal communication skills Must be a high school graduate; college graduates preferred Candidates must complete a pre-employment screen, which may include a drug test The candidate does not live within a 50-mile radius of a Direct Sales facility
      Successfully sell DISH products and services to new and existing customers using the ability to present compelling offers and influence customer decision-making Effectively manage time, open to learning new methods, and looking to advance as a sales contributor Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals Assess each customer and their needs to offer the best value Ability to build and maintain customer relationships Transpose customer information including demographic, billing, etc. Provide excellent customer service, listen to the customer and ensure their satisfaction
  • About the company

      Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. Since then, we have reinvented ourselves and our own industry with SLING TV to give millions of consumers more choice in entertainment. Today, we’ve officially entered the consumer wireless industry as the fourth largest wireless provider with our acquisitions of Boost Mobile, Ting Mobile and Republic Wireless — but that’s just the start. We’re building America’s first cloud-native 5G network to transform the way we live, work and play with unlimited possibilities.