THE FASHION INDUSTRY’S FASHION BRAND

Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment

A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.

Embrace life.

Embrace art.

Embrace colour.

Embrace each other.

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

Marni is looking for an In-store Client Developer & Deputy Store Manager for its outlet store in Bicester village.

YOU

• Undertake work with a high degree of integrity, leading by example in every situation.
• Take action and ownership, ensuring a magical client experience while aiming to be a leader, a nurturer, a natural connector with a passion for helping others grow
• Are a powerful communicator, handling your colleagues and clients with personal care and empathy
• Are passionate about the client experience with in-depth knowledge of the desires, needs and expectations of clients

KEY RESPONSIBILITIES

• Communicate and storytelling with conviction, you master the ability to listen and ask the right questions
• Act and think first of the employee and client relationship
• Empower team members with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit
• Think innovatively of new ways of creating value and increasing the client experience
• Support your colleagues to transform each client experience into dreamlike moments for the client by creating a hand-crafted experience
• Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion
• Be a liaison, on the sales floor, between your colleagues and the store manager to drive and achieve individual and team objectives and act as a mentor to the team by proactively offering insights, reflections, and experiences
• Support the Store Manager in driving the store strategy to achieve the best sales performance and creating a handcrafted 360° experience for the client
• Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
• Provide excellent and specialized customer service to develop meaningful and loyal client relationships through CRM initiatives
• Role model best in class sales and self-leadership by playing an active role within your team, and take action to solve problems with positive outcomes
• Actively engage in wider community and seek inspiration from other sectors to form a cohesive team focused on creating an energetic, exciting, innovative and approachable environment

KEY REQUIREMENTS

• Ability to drive business and ensure the store goals are met
• Excellent communication, interpersonal, coaching and feedback skills with attention of detail and accuracy
• Genuine interest and love for the brand, fashion and styling, paired with excellent product knowledge
• Extensive experience and ability to lead the delivery of a high level of customer service
• Retail operations, budgeting, planning, customer service experience required
• Communicate honestly, openly and constructively
• Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose
• Bachelor’s degree or above
• Fluent spoken and written English, an additional language is a plus
• Digital awareness and interest, with an ability to comfortably use social media, e-com sites, instant messaging services
• Minimum 3 years of Store experience, preferably in Village
• Experience from a luxury brand is a must

You will work closely with: Retail Team (Operations, In Store Sales, VM, Retail Excellence), CRM Team. Local and HQ Stock Operations and Logistic Team, HR Team, Finance & Admin Team

#LI-MAR