Employer Industry: Home Appliances

Why consider this job opportunity:
- Base rate of $17.00/hour plus incentives based on quality scores, paid weekly
- Paid on-the-job training and mentoring
- Work-from-home opportunities with equipment provided
- No weekend shifts and paid time off
- Comprehensive benefits including medical, dental, vision, and 401(k) with company match
- Opportunities for career growth and advancement within the organization

What to Expect (Job Responsibilities):
- Take ownership of resolving escalated customer concerns through effective communication
- Follow up with customers via phone, email, or text to address appliance-related issues
- Negotiate and implement creative solutions in the best interest of customers and the employer
- Interact with various internal stakeholders to successfully resolve consumer issues
- Ensure compliance with work schedule demands, values, and policies

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of call center experience
- Minimum of 2 years of escalated customer service experience
- Ability to communicate effectively in English, both written and verbally
- Moderate to advanced computer skills, including navigating multiple online applications

How to Stand Out (Preferred Qualifications):
- Previous experience working from home
- Exceptional organizational skills with the ability to multitask
- Strong conflict resolution and negotiation skills
- Passion for helping customers and problem-solving
- Flexibility and adaptability to change in a team environment

#HomeAppliances #CustomerService #RemoteWork #CareerGrowth #DiversityandInclusion

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