Incident Manager
Knutsford

As a Barclays Incident Manager, you will be joining Barclays Execution Shared Services team within Corporate Digital Banking area. In your new role you will work within a centralised Environment management function. We offer Programmes and services such as Incident Management, Release management. You will be instrumental in implementing the Infrastructure Delivery management and Vulnerability Management. We have engineers in the team to support these services and our automation and strategic initiatives.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
• Improving processes and ensure best practices are up to date
• Break Fix infrastructure support
• Preserving and enhancing the knowledge base of Environment support activities by appropriate documentations
• Ensuring no single point of failures in the team and there is continuity in providing the required services for the customers
• Supporting Infrastructure and non-Production environments
• Overseeing day-to-day Support activities and prioritising workload
• Escalating as required
• Reporting as required

What we’re looking for:
• Experience in technical support and problem solving
• Exposure to service and application support
• Excellent written & oral communication
• Proven Incident, Change and Problem Management experience

Skills that will help you in the role:
• Knowledge of middleware infrastructure, processing & IIB/WMB/MQ based applications
• Solid Unix/Oracle based Live service/ application support experience
• Solid knowledge of the payment’s domain
• Working understanding of Linux, Veritas Clustering (VCS), IBM MQ, Connect direct and Oracle

Where will you be working?
The Barclays Technology Campus, just outside Manchester, is our transatlantic tech command centre for information security in the UK. It’s the vital strategic powerhouse behind our global operations. Radbroke is a place where big ideas become realities. Where the talent in the world can build careers full of scope, variety and reward, by creating the technical solutions that meet today’s demands, answer tomorrow’s questions and redefine the future of finance.


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