Income Officer x 4 posts

SO2: Starting salary £37,653 per annum

Hybrid working

Contract type: One year fixed term

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team:

Our aim is to provide excellent customers service to our residents and all key stakeholders. Supportive teamwork is the ethos of our team as well as supporting our vulnerable residents. Continuous professional development is encouraged, and this is supported by Mentoring and Coaching opportunities.

About the Role:

This role is income collection for around 23,000 tenants, including current and former tenants. It involves managing a large portfolio of accounts and identifying tenants falling into arrears and monitor existing cases to ensure that prompt action is taken. The candidate will need to ensure customers are aware of their responsibilities with regard to payment of rent and provide assistance and advice in regard to benefit entitlement and maximising any available means of income.

Respond to enquiries from customers.
• Work flexibly and co-operatively as an effective team member, collaborating with and informing colleagues across the service in order to ensure effective communication and information sharing as appropriate.
• Provide support and assistance to other members of the team and provide cover as and when directed. This may include working in other sections within the Rents Team and locations as and when required.
• Take responsibility for your own performance taking a proactive stance to ensure your performance meets or exceeds qualitative and quantitative standards.
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To be considered for interview, your application will clearly evidence:

Working closely with other teams and key stakeholders to achieve sustainable tenancies.

Providing a proactive and customer focused service.

Good communication and interpersonal skills.

Collaborative worker and supportive team player.

Effective communicator, conflict resolution, good written skills.

Self motivated, good attention to detail, flexible and responsive.

Excellent negotiator.

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job description & person specification

Advert closing date: 11:59pm on Friday 17th November 2023.